Refunds and cancellations
Refund and cancellation responsibility depends on the underlying provider or counterparty agreement.
RealityNG does not currently run production payment, escrow, lease-payment, or booking-payment workflows. Future payment features will need dedicated terms.
RealityNG standard
Do not treat external payments as RealityNG-protected payments.
RealityNG may record disputes and partner-reported statuses but does not hold funds or guarantee refunds.
Use caution before sending money outside the platform.
Current payment status
RealityNG includes transaction and escrow-orchestration records, but live custody providers remain disabled pending professional and partner approval.
External payments
If a user pays a third party outside RealityNG, that payment is not processed, held, or protected by RealityNG.
Recorded financial workflows
A status, proof, dispute, release, or refund record in RealityNG is workflow evidence, not a guarantee that money was received, released, recovered, or refunded.
Cancellation guidance
Viewing requests and applications can follow their own workflow statuses. Financial cancellation policies should be confirmed directly with the counterparty until in-platform payments exist.
Read safety guidance
Review payment safety guidance before taking any transaction step outside RealityNG.